9. FAQ Policy Page
Frequently Asked Questions (FAQ)
Last updated: 17 July 2026
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After your order has been dispatched, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, public holidays, or due to carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We use this method to make fulfilment more efficient and help reduce unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free shipping across Australia.
Do you offer returns?
Yes, Melbourne & Co. Fashion offers a 30-day money back guarantee.
Please contact us within 30 days of receiving your order at:
How do I start a return?
To request a return, please email:
Please include:
- Your full name
- Your order number
- The reason for the return
- Photos if the item is damaged, faulty, or incorrect
Our team will review your request and provide the next steps.
Who pays for return shipping?
For change-of-mind returns, size changes, or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is with our supplier overseas, the customer is responsible for arranging and paying for the return shipping.
This does not limit your rights under the Australian Consumer Law.
When will I receive my refund?
Once your return has been received and approved, we will process your refund back to the original payment method.
Please allow additional time for your bank, card provider, or payment provider to complete the refund.
What if my item is faulty or incorrect?
Please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review the issue and help you with the next steps.
Contact Us
If you have any other questions, please contact us at:
Website: melbournecofashion.com