1. Shipping Policy
Shipping Policy
Last updated: 17 July 2026
At Melbourne & Co. Fashion, we want your order to be handled carefully, clearly, and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through melbournecofashion.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm product details, verify shipping information, and prepare your order for dispatch.
Business days are Monday to Friday, excluding public holidays.
Shipping Time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays, incorrect address details, or other circumstances outside of our control.
Direct Supplier Shipping
In some cases, Melbourne & Co. Fashion ships products directly from trusted suppliers.
We use this method to make the shipping process more efficient for our customers. Instead of sending products to us first and then forwarding them, items may be shipped directly from the supplier to the customer.
This means some parcels may be shipped directly from overseas, including from China.
This shipping model helps reduce unnecessary handling time and allows us to get your order moving as quickly as possible.
Shipping Carriers
We offer free shipping across Australia.
Depending on the product, supplier location, and delivery address, orders may be shipped with Australia Post, local delivery partners, or international shipping partners.
If tracking is available for your order, tracking details will be sent to you once your order has been dispatched.
Shipping Costs
Shipping is free for orders delivered within Australia unless stated otherwise at checkout.
Incorrect Shipping Details
Please make sure your shipping details are correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
We will do our best to assist you, but once an order has been processed or shipped, we may not be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include:
- Your full name
- Your order number
- The email address used to place your order
We will review your order and help you with the next steps.
Lost or Missing Parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local post office, or the delivery carrier.
If you still cannot locate your parcel, please contact us at:
We will review the situation and assist where possible.
Questions
For any shipping questions, please contact us at: