3. Privacy Policy
Privacy Policy
Last updated: 17 July 2026
This Privacy Policy describes how Melbourne & Co. Fashion collects, uses, and protects your personal information when you visit or make a purchase from melbournecofashion.com.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect information such as:
-
Your name
-
Email address
-
Phone number
-
Billing address
-
Shipping address
-
Order details
-
Payment confirmation details
-
Device and browser information
-
IP address
-
Website activity, such as pages viewed and products added to cart
We only collect information that is reasonably necessary to operate our store, process orders, improve our website, and provide customer support.
How We Use Your Information
We may use your information to:
-
Process and fulfil your order
-
Send order confirmations and shipping updates
-
Respond to customer service requests
-
Manage returns, refunds, and exchanges
-
Improve our website and shopping experience
-
Detect fraud or security issues
-
Send marketing emails, if you have subscribed
-
Comply with legal and tax obligations
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your information may be stored through Shopify’s data storage, databases, and applications.
Payments
Payments are processed securely through trusted payment providers.
Melbourne & Co. Fashion does not store full credit card details.
Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay, or other secure payment services available at checkout.
Sharing Your Information
We may share your information with trusted service providers where necessary to operate our business.
This may include:
-
Shopify
-
Payment processors
-
Shipping carriers
-
Suppliers and fulfilment partners
-
Customer support tools
-
Email marketing platforms, if you subscribe
-
Analytics and website performance tools
We only share information where necessary to provide our services, process orders, or comply with legal requirements.
Direct Supplier Fulfilment
Because some orders may be shipped directly from our suppliers, including suppliers located overseas, we may need to share relevant order and shipping details with those suppliers.
This may include your name, shipping address, order details, and contact information where required to complete delivery.
Marketing Emails
If you subscribe to our email list, we may send you updates about:
-
New arrivals
-
Special offers
-
Sale events
-
Store updates
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support checkout functionality.
You can manage cookies through your browser settings.
Some cookies are necessary for the website to function properly.
Data Security
We take reasonable steps to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure.
We use trusted platforms and service providers to help protect your information.
Data Retention
We keep your personal information only for as long as necessary to:
-
Provide our services
-
Manage orders
-
Comply with legal obligations
-
Resolve disputes
-
Maintain business records
Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.
To make a privacy request, contact us at:
Third Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, policies, or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.
Contact Us
For privacy questions, please contact us at:
Melbourne & Co. Fashion
Email: info@melbournecofashion.com
Website: melbournecofashion.com