Return & Exchange Policy

We hope you love your new Claire's Boutique jewelry! However, if your purchase does not meet your expectations or you have simply changed your mind, we are happy to offer a return or exchange option.

At Claire's Boutique, our customers' satisfaction is our top priority. We want every shopping experience with us to be enjoyable, and we are committed to providing excellent service and support.

Can I Return My Item(s)?

Please review the return requirements below to determine whether your purchase qualifies for a return.

We offer a 30-day return period for eligible items. The return period begins on the date your order is delivered.

Please note:

• Return shipping costs will be deducted from your refund amount.
• Original shipping fees are non-refundable.

Return Requirements:

To be eligible for a return:

• Items must be unused and returned in their original condition.
• Products must not show any signs of wear, damage, or alteration.
• Earrings must be returned in their original, unopened packaging.

The following items cannot be returned:

• Worn earrings
• Gift cards
• Items that do not meet the return conditions listed above

To start a return request, please contact our customer support team.

Can I Exchange My Item(s)?

Yes, we offer exchanges on eligible items within 30 days of delivery.

To request an exchange, please provide your order number or the email address used during checkout.

All exchange requests must meet the same eligibility requirements as our return policy.

To begin an exchange request, please contact our customer support team.

Claire's Boutique Jewelry Guarantee

At Claire's Boutique, we stand behind the quality of our jewelry. We offer a 1-year warranty from the date of purchase for manufacturing defects or issues related to the material or craftsmanship of your jewelry.

This warranty does not cover:

• Lost items
• Normal wear and tear, including scratches
• Damage caused by improper use, storage, or handling
• Any modifications or repairs made after purchase

If you believe your item qualifies for warranty coverage, please contact our support team with your order details.

When Will I Receive My Refund?

Once your return has been approved and processed, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or credit card provider to complete the refund process. Processing times may vary depending on your financial institution.

Promotional Offers: Buy 1 Get 1 Free / Buy 2 Get 2 Free

If you purchased items through one of our promotional offers, such as Buy 1 Get 1 Free or Buy 2 Get 2 Free, and would like to return only some of the items, we can help.

Eligible promotional items may be exchanged for another product from our store with the same or lower retail value as the item being exchanged.

Replacement items will be shipped free of charge.

For any questions regarding returns, exchanges, or warranty claims, please contact:

Claire's Boutique
Email: info@clairsboutique.ca